Return Policy Info

Return Policy Details

SILVER VAPE AND TOBACCONISTS

13 THE ARCADE, BOGNOR REGIS WEST SUSSEX PO21 1LH

We really hope you are happy with your order, If you change your mind thats totally fine as you have a 14 Day window, Let the team know by submitting a return enquiry within 7 Days of purchase and after confirmation YOU can return the parcel (at your cost)

Returns on Tobacco will not be accepted under any circumstance.

Upon letting us know you want to return a package we shall confirm your retUrn, then SEND YOUR ITEM BACK PACKED SECURELY.

TO BE ACCEPTED FOR A RETURN, THE ITEMS MUST NOT BE USED AND KEPT IN ORIGINAL CONDITION INCLUDING THE PACKAGING OF A PRODUCT IF ANY. NEEDS TO BE IN A RESELL-ABLE STATE. USE A TRACKED DELIVERY AS YOU ARE RESPONSIBLE FOR IT UNTIL IT REACHES OUR PREMISES. RETURNS AND ORDERS ACCEPTED WITHIN UK ONLY STRICTLY.

RETURNS ADDRESS

DELIVERY NOTE

ORDERS WILL BE PROCESSED DURING OUR WORKING HOURS ON WEEKDAYS WHICH IS 8:00 - 17:00, WE DISPATCH ORDERS ON WEEKDAYS ONLY WITHIN 1-2 WORKING DAYS.

WE WORK REALLY HARD TO GET YOUR ORDER SORTED AND SENT OUT TO YOU BUT IF ITS LATE IT IS HIGHLY DUE TO THE DELIVERY COMPANIES & WE AGREE IT IS ANNOYING BUT WE NOTE DOWN THE COMPLAINT TO AVOID IT HAPPENING AND HELP OUR DELIVERY COMPANIES TO ENSURE IT DOES NOT HAPPEN AGAIN.

WE WILL SOON BE INTRODUCING A CLICK & COLLECT SERVICE FOR YOU, BUT TILL THEN YOU CAN VISIT OUR STORE IN PERSON AND WE WILL BE DELIGHTED TO SEE YOU AND FURTHER INFORMATION WE STOCK MORE PRODUCTS IN STORE THAN ONLINE AS WE WANT TO KEEP CERTAIN PRODUCTS EXCLUSIVE AND WE BELIEVE THE HISTORY OF A LOCAL TOBACCONIST SHOP SHOULD BE KEPT ALIVE FOR AS LONG AS POSSIBLE AS THERE AREN’T MANY AROUND.

IF YOU ARE VISITING OUR STORE, OUR ADDRESS IS

SILVER VAPE AND TOBACCONISTS, 13 THE ARCADE, BOGNOR REGIS, WEST SUSSEX PO21 1LH

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